Marketing Strategy of Sharp Corp in Competitive LCD Market

The premise of the "More to See" theme was that,consumers were invited to solve the mystery of
just as television was the most powerful storytellingwhere an eccentric millionaire had hidden three prized
device (with perhaps a tip of the hat to cinema),urns. The three television commercials that developed
Sharp's Aquos product line offered the mostthe storyline-"The Key," "The Pool," and "The
advanced televisions, providing viewers with a moreTooth"-weaved a "cinematic mystery," in the words of
vivid experience through its superior color, detail, andShoot magazine's Bill Dunlap, "set in a country estate,
sound. One of the campaign's five television spotsinvolving a beautiful woman, an older man in a
showed people-a mother dressing her daughter, a manswimming pool and a careless driver in a Volkswagen
cooking, an audience at a movie theater-going aboutKarmann Ghia." Marcus Robinson, writing for Boards
their lives with their eyes closed. Finally a womanMagazine, offered his own summary of the setup: "A
opened her eyes in an art museum in front of Victorguy, Peter Lindeman, is swimming in the pool of his big
Meirelles's painting Battle of Guararapes. A voice-overFrench chateau, and his babe girlfriend wanders out on
then said, "The Sharp Aquos liquid crystal television.the road to meet her lover. Unfortunately, he's
Suddenly there's more to see." Some critics tookmassaging a toothache and had his eyes on the rear
exception to the underlying concept. Writing inview, which forces him to swerve to avoid hitting her.
Brandweek, Barry Janoff commented, "Taking theHe ends up launching his red sports car into the pool."
spot's premise literally means to imply that people can'tAll three spots showed the same incident from a
really see or appreciate their lives unless television isdifferent point of view. In "The Pool," for example, a
there to help them. And, more so, they won't trulywoman from a bedroom window watched Lindeman
value their own lives unless they trade in their ordinaryswimming in the pool when a car suddenly flew
TVs for an Aquos. Of course, Sharp can't tell peoplethrough the air and landed in the water. A Sharp
to get out and enjoy life by turning off their TVs."television was then shown, and on its screen viewers
The message of "More to See" may have beenwere directed to the campaign's website, The site
simplistic and even illogical, but the method by whichprovided audio and visual clues, and featured blogs,
the centerpiece of the campaign was delivered waspurportedly written by the three characters engaged in
as innovative as Sharp's LCD technology. Thethe hunt for the three mystery urns. Chat rooms were
campaign was more than multifaceted; it was in manyalso available for people to ponder the mystery
ways an example of interactive fiction, using thetogether. Once viewers were at the website, they had
different elements-television spots, print ads, websites,to opportunity to learn more about LCD technology
and an "alternate reality game" contest-to engage theand Sharp's Aquos line of televisions. Participants were
audience and keep it involved in the campaign foralso directed to other websites to uncover clues. The
months on end. Such an approach was intended tospots were directed by award-winning documentary
counteract the resistance that consumers had built upfilmmaker Errol Morris, whose credits included Gates
to 30-second commercials after years of beingof Heaven, The Thin Blue Line, and Fast, Cheap, and
bombarded by them, not to mention the ability ofOut of Control.
digital-video-recorder owners to skip over commercials.The television spots began airing in September 2004
The pioneering effort in this type of promotion was theand were shown on a variety of network and cable
independent film The Blair Witch Project, whichprogramming, including ABC's Monday Night Football
created a buzz by dropping hints in the media that theand CBS's 60 Minutes. The "More to See" campaign
film was a student documentary project that wentalso included print ads, executed by Wieden &
horribly awry. The curious were led to the producer'sKennedy's Amsterdam office, that also attempted to
website, and a large number of people began todrive people to the website. After starting in the United
debate among themselves whether the "foundStates, "More to See" was rolled out to 18 other
footage" of the student filmmakers was real or fake.countries. In an ancillary component of the campaign,
When the low-budget film opened, it became theSharp opened a storefront in New York City, where
surprise hit of the summer of 1999, generating anconsumers could experience the Aquos product line
impressive $150 million in domestic box-office sales.and where further clues were made available. The
Sharp engaged the services of the Blair Witchcampaign ran for four months, through the critical
producers, Haxan Films, to help create the mysteryholiday season, with bits of the mystery parceled out
story around which the "More to See" marketingover time. In the end, Ken Floss of Ohio solved the
campaign and contest would revolve. The resulting talepuzzle and won the grand prize, an Aquos television
was called "Legend of the Sacred Urns," andand other home theater equipment.